Earlier this evening, Bonnie Ross, the studio head of 343 Industries, released a statement about the ongoing issues with Halo: The Master Chief Collection. Since its release on November 11th, players have been experiencing matchmaking issues, playlist problems, and numerous bugs.
Ms. Ross took an apologetic tone for the problems, saying, “With the initial release of Halo: The Master Chief Collection, however, we have not delivered the experience you deserve. I personally apologize for this on behalf of us all at 343 Industries. Our team is committed to working around the clock until these issues are resolved.”
She promised that in addition to the constant work on fixing the bugs, they will try to make things right with fans, but what that entails remains to be seen.
There was also additional information released, including an answer to one of the questions that’s been asked repeatedly: Why were these bugs not caught in testing?
“On the matchmaking front, we have encountered unexpected issues that were not apparent in our internal test environment and that have resulted in a frustrating experience, including long matchmaking times and low session success rates.” Ross wrote. She goes on to assure that their current priority is resolving every issue that’s been reported.
Further updates were promised more frequently, along with more assurances of a speedy resolution. It’s nice to see a reassuring and apologetic tone given by the studio, instead of silence or platitudes. We’ll be keeping up with these issues as they’re dealt with, so check back often for more!
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Source: Xbox Wire