For a managed service provider (MSP), the profitability of their business depends on the efficiency of their technicians. The more customers a technician can serve in a day, the more successful the MSP business can be. The lack of technician efficiency is a common problem that not many are addressing – but it’s been Fred Voccola’s goal since he became the CEO of Kaseya.
Voccola devised the idea of an integrated platform, known as IT Complete, to ease many of the pain points MSPs have when managing IT for small to medium-sized businesses (SMBs). The fully integrated platform of IT management and security solutions provides one, constantly evolving solution to cover all the IT and security demands that businesses face today.
Prior to this, most MSPs used software from an average of 17 different vendors and, with no vendor management group to keep everything organized, this put a tremendous burden on them. IT Complete eliminates that. By only having one vendor, there’s only one bill to worry about and one account manager to call, saving them time on administrative tasks.
It’s not only administrative work that takes up a technician’s time. They can lose hours every day completing tedious manual tasks because they rely on the use of unintegrated products from a myriad of different vendors. Thanks to IT Complete’s highly integrated platform of products, technicians are able to save time that has historically been wasted learning how to use the product over and over again.
Speaking about learning, make sure to say hello to Cooper while you’re using IT Complete! Cooper is Voccola’s dog, whose smarts can take technicians to the next level. The Cooper Intelligence Engine, which is built into all Kaseya products at no additional cost, is able to give technicians advice on features they’re not using that could automate their work and keep them informed on the newest updates and releases within the product.
To make IT Complete even better, it costs a third less than competitive solutions on the market. Because the platform is integrated and extensive, with over 30 products under it, there’s no need for one product to make a significant profit for the company. The cost difference may not mean much for Kaseya, but it can be huge for MSPs. The cost savings on products allows them to invest in other areas of their business and become more competitive in their market.
To constantly grow IT Complete, Fred Voccola has made several successful acquisitions during his tenure as Kaseya CEO. Since he joined in 2015, the company’s network of brands has grown to include ConnectBooster, Datto, Graphus, ID Agent, IT Glue, RapidFire Tools, RocketCyber, Spanning Cloud Apps, and Unitrends.
Thanks to these acquisitions, and all the people who have helped the continued growth of Kaseya’s products, IT Complete is becoming more complete every day and helping tens of thousands of customers in the process.